Ospreys Rugby – Ticket Terms & Conditions

1. In these terms & conditions, the ‘Club’ means ‘Ospreys Rugby’ (registered as ‘Neath-Swansea Ospreys Ltd - company number 4730479); the ‘Ticket Office’ means the Liberty Stadium Ticket Office, Landore, Swansea, SA1 2FA; the ‘stadium’ means the Liberty Stadium, Landore, Swansea, SA1 2FA; and the ‘website’ means the club’s website: www.ospreysrugby.com
   
   
2. The ground regulations are automatically incorporated within these ticket terms & conditions, and are posted at various points around the stadium, and upon each match ticket.
   
   
3. Fixtures are not guaranteed to take place on a particular day or at any particular time. All fixtures are subject to change, and the club accepts no liability should a match be postponed or kick-off time be changed for whatever reason. Season ticket holders and all other supporters are solely responsible for keeping abreast of fixture changes or updates. However, in such situations, season & match tickets will remain valid for the re-scheduled fixture.
   
   
4. Concessions are granted only when the following criteria are met by the applicant (please understand that relevant valid documentation will always be required by the Ticket Office):
   • OAP – We have structured our OAP concession in accordance with the national retirement age (i.e. men over 65, and women over 60).
   • Student – All students requesting a concession will need a valid student card, or in some circumstances, a letter from the college/school confirming the student’s enrolment for the relevant academic year.
   • Junior – Those of secondary school age (i.e. those of 16 years and under).
   • Child – Those of primary school age (i.e. those under 12 years).
   • Disabled – For those registered at the higher level of disability (proof required by ticket office), a free carer can be granted upon request.
     
     
5. In the event of a season ticket being lost or stolen, the season ticket holder shall inform the club immediately. A replacement season ticket (if requested) will be provided by the club (at its absolute discretion) at a cost of £20 (inclusive of P&P, if relevant). If a season ticket is forgotten upon attending an Ospreys fixture, the Ticket Office may issue a replacement match ticket at the discretion of the ticket office manager. Save in such circumstances, the Ticket Office shall not issue any duplicate season tickets or match day tickets, and no refunds will be given by the Ticket Office in any circumstances.
   
   
6. Should a season ticket holder wish, due to guests he may bring, to relocate his season ticket to an alternative seat within the ground, he may do so by surrendering his season card to the Ticket Office and receiving a match ticket in the desired part of the ground (no refund will be granted when a lesser seat is requested, but an upgrade charge when higher category seats are requested). The season card will then need to be collected in person from the Ticket Office subsequent to the match in question (valid ID may be requested). Please allow 48 hours notice prior to the fixture for such requests.
   
   
7. All match tickets purchased online are subject to a £1.50 processing fee per ticket. All online tickets are absolutely non-refundable. All match tickets purchased over the telephone (08700 400004) are subject to a £1.50 processing fee per transaction.
   
   
8. Season & match tickets shall remain the property of the club at all times, and may not be re-sold or loaned for value by season ticket holders under any circumstances. The club do not object to season ticket holders ‘lending’ their cards to friends/family, but would advise such season ticket holders that misbehaviour by any such ‘guests’ will be treated as a breach by the season ticket holder (as per clause 9 below), and the club will not hesitate to confiscate such cards in these circumstances.
   
   
9. The club may, at its absolute discretion, suspend or cancel a season ticket (and all associated benefits) in the event of the season ticket holder or its guest being ejected or banned from the stadium due to a breach of the ground regulations, or any other of these terms & conditions, or in the event of any abusive, dangerous or other unacceptable behaviour by the season ticket holder or guest of the season ticket holder.
   
   
10. The club & ticket office reserve the right to refuse any application for a season ticket or match ticket at their absolute discretion.
    
    
11. The club reserves the right to amend any of these terms & conditions (including the ground regulations), and any such changes will be notified / updated here.